Welcome to NeuroCapital. We aim to provide you with an exceptional shopping experience and deliver your orders promptly and efficiently. Please review our shipping policy below.
Processing Time
- Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has been shipped.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Estimated delivery time is [5-7] business days.
- Expedited Shipping: Estimated delivery time is [2-3] business days. Additional charges apply.
- International Shipping: Delivery times vary based on destination. Customs fees may apply.
Please note: Delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.
Order Tracking
Once your order has shipped, we will send you an email with tracking information. You can use this to monitor your order’s status through the carrier’s website.
Shipping Restrictions
We currently ship only in South Africa. If your location is not listed, please contact us at ingra@neurocapital.co to discuss options.
International Shipping
- Customs, duties, and taxes are the buyer’s responsibility.
- We are not responsible for delays caused by customs clearance.
Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up the package, we will contact you to arrange redelivery. Additional shipping fees may apply.
Lost or Damaged Items
We take great care in packaging your items. However, if your order is lost or damaged in transit, please contact us immediately at ingra@neurocapital.co or +27 82 612 2378. We will assist you in resolving the issue with the carrier.
Contact Us
For any questions about our shipping policy, please contact us at:
- Email: ingra@neurocapital.co
- Phone: +27 82 612 2378